Telecom Support Tech - Avaya-Secret, Reference: 17-00523, Telecom, Washington, DC

Candidate must be a US Citizen who currently possesses a Secret Clearance.

Job Description:
Performs installation, maintenance and repair of telecommunications systems.

1. Installs, maintains and repairs voice, data and wireless communications systems.
2. Maintains telecommunications equipment and installs, rearranges and removes equipment and associated wiring.
3. Interprets service orders, circuit diagrams, and electrical schematics.
4. tests, locates, and repairs equipment problems associated with trouble calls, and performs routine maintenance.
5. Verifies work order information and receipt of all necessary equipment and information.
6. Provides guidance and work leadership to less-experienced technicians.
7. Maintains current knowledge of relevant technologies as assigned.
8. Participates in special projects as required.

Perform maintenance on Avaya Systems knowledge to include the G430/450's, S8300's, Modular Messaging, Message Application Servers, and Message Storage Servers. Maintenance consists of trouble shooting, diagnosing and repairing user reported troubles, problems identified by the switch during the performance of nightly routines and performing monthly Preventative Maintenance Inspections IAW OEM guidelines.

Perform telephone moves, adds, and change (MAC) work when identified by users. This includes software programming within the switch consisting of but not limited to adding new features, stations, network groups to include T-1s, associated routing of those T-1s, and Automated Call Distribution (ACD) groups. Within the voice mail system, this consists of adding new voice mail boxes, automated attendants, and changing existing automated attendants. Deleting within software existing stations, mailboxes, automated attendants, etc.

Technician must have the technical knowledge to perform switch programming within Avaya Communication Manager architecture. Participate in site technical meetings related to the telephone switch to include guidance on use, adaptation, configuration and switch enhancements. Provide user training on telephone instruments, telephone features and the Modular Messaging voice mail systems.

Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.

- ACIS (Avaya Certified Implementation Specialist) for Avaya Aura Communication
- Avaya Aura Messaging.
- High school graduate with a minimum of 5 years hands on experience maintaining Modular Messaging, S8X00 series product lines.
- Knowledgeable with VoIP and the application of VoIp within the S8X00 series platform.

2-5 years of related telecommunications experience.

Applicant must be able to obtain and retain an FAA PIV badge (Mandatory). Applicant must be able to read, write and speak English. Job may require selected applicant(s) to provide support to multiple geographically separated facilities in/around the Washington DC metro area; applicant must be able to walk, possess valid driver's license/insurance, climb stairs up and down, crawl under desks and perform other manual activities without issue or impediment. Must be able to lift 45 pounds and stand/walk for long periods of time.

Source:   From:  CGrecr574    12th, July 2017 02:40 PM     67        Read More