Field Service Manager - North America at IBA, Field Service Engineer, Reston, VA

The Field Service Manager is in charge of supervising the team responsible for the installation, maintenance and repair of IBA’s equipment and systems in order to deliver, within defined timelines, a final reliable working product matching quality and performance requirements.

- Manage the Flying Engineers Team located in the region in charge of HW and PMS subsystems
- Coordinate and direct the Engineers’ assignments with the region of IBA’s Proton Therapy Centers
- Supervise the team planning and the related resources needed, according to contracts, in compliance with the required level of quality and technical performances
- Analyze technical issues, escalate them, propose and implement solutions
- Develop the team, measure performance and ensure appropriate training
- Ensure that every engineer is certified or in the process of being certified
- Act as an interface and a facilitator with all involved departments
- Document and report the team achievements with the required details and accuracy
- Define & improve processes linked to the Field Service team
- Maintain a close collaboration with your peers based in other regions in order to keep processes aligned
- Ensure that the Safety, Health and Environmental policies are followed by the team, and collaborate with EHS department on these aspects when relevant.
- Oversees the capacity planning function for multiple sites.
- Coordinates in-sourcing activities as well as outsourcing activities with PT Services Scheduler and Logistics to ensure downtime maintains at zero.
- Monitors, analyzes, tunes, and implements necessary changes in service resource utilization
- Define and execute plan to deliver within budget and deadlines.
- Follow up of operational budget (cost, revenues and internal projects)
- Reforecast, cash flows invoicing are monitored and managed
- Identify areas for process improvement and initiate organizational synergies
- Process improvement are implemented Synergies between regions service departments and teams
- Identify areas for process improvement and initiate optimization projects
- Manage the service calibration between regions, and its daily operations to maximize benefits for the BU and region.


- Have a strong people management mindset, proven leadership skills and experience managing a team to include other managers
- Be able to motivate, support and empower people
- Present a powerful and positive professional image to the team
- Constantly work with a solution focused approach, striving to determine what are the best actions needed to complete the team's assignments
- Be rigorous while flexible and open to different ideas and views
- Strong communication skills based on active listening
- Use diplomacy in negotiating in order to reach ideal agreements with involved stakeholders
- Proficient in English (written & spoken)
- Proficent in MS Office Suite


Particle Therapy: the next frontier in cancer therapy.
IBA is the undisputed leader in particle therapy, acknowledged to be the most precise and effective clinical radiotherapy method in the selective destruction of cancer cells. To date, more than 25 world renowned medical institutions have built a Particle Therapy Center with IBA.

IBA : opening new ways in the fight against cancer.
IBA is a cancer diagnostics and treatment company and the worldwide technology leader in the field of proton therapy. The Company’s expertise lies in the development of next generation proton therapy technologies and radiopharmaceuticals that provide oncology care providers with premium quality services and equipment, including IBA’s leading fully integrated IntegraLab® radiopharmacy system, and Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety.

Headquartered in Belgium and employing more than 1,000 people worldwide, IBA currently has installed systems across Europe and the US and is expanding into emerging markets.
The Company is focused on providing solutions in the fight against cancer.
Based in Reston, VA (Non-negotiable)!


IBA offers you the opportunity to realize great achievements in the fight against cancer. Our employees are perceived as passionate, pragmatic and result oriented people dedicated to develop leading edge technologies to protect, enhance and save lives !

If you are stimulated by multicultural challenges and willing to travel, we offer you the opportunity to join a team of more than 35 nationalities working on more than 40 different sites on 3 continents.

IBA offers you a competitive performance based compensation package and a flexible work environment. You have real possibilities to evolve within IBA's worldwide, leading organization and to create your own career path, supported by training programs to acquire new skills and ensure they stay sharp.

As an Equal Opportunity Employer IBA is committed to a diverse workforce.

Source:   From:  CGinfo105    29th, May 2017 10:30 PM     39        Read More