Professional Services Engineer at ScienceLogic, Professional Services, Reston, VA

ScienceLogic is looking for a Professional Services Engineer to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line.

This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.

Who we are...

The Service Delivery team is composed of groups of highly intelligent and innovative Technical Support Engineers, Professional Service Engineers and Customer Success Managers who are dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring.

What you’ll be doing...

- Provide onsite services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction
- Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products
- Work closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products
- Act as the internal customer advocate for problem resolution, new product features, and future product direction
- Flexible and willing to learn new technologies and applications
- Record all activity in the department’s ticketing system
- Use and create knowledgebase articles based on field incidents, and/or common or critical issues
- Adhere to ScienceLogic Professional Services best practices
- Participate in departmental projects
- Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations
- Strong project management skills with the ability to prioritize competing project timelines
- Provide leadership and direction for your customer regarding the ScienceLogic product suite
- Creative person who looks for new and innovative ways to resolve problems
- Effective team player willing to assist others when needed
- Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality

Qualities you possess...

- Effective team player willing to assist others when needed
- A bachelor degree in computer science/engineering or equivalent work experience
- Proven experience with implementation of enterprise level network management or application performance products
- Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
- System administration/support experience in Windows and Unix environments with an emphasis on Linux
- Handling customer cases via phone and email systems; on-site experience a plus
- Have exceptional troubleshooting and customer-handling skills
- Excellent written and verbal communication skills
- 5+ years’ experience supporting/using enterprise class infrastructure monitoring platforms
- 5+ years Linux operating system experience
- 3+ years MySQL Database experience
- 3+ years of experience with SNMP and vendor MIB architecture
- 3+ years of experience configuring SNMP trap and/or Syslog alerts
- Strong knowledge of PowerShell, WMI, XML/SOAP
- PHP and/or Python experience desired
- Linux scripting experience desired

About ScienceLogic

ScienceLogic is the global leader in hybrid IT service assurance. Over 47,000 global service providers, enterprises, and government organizations rely on ScienceLogic to significantly enhance IT efficiency, optimize operations, and ensure business continuity. ScienceLogic is the first monitoring solution to provide a comprehensive view of all IT components through a single pane of glass, whether they reside in a public cloud environment or on-premises. With over 1,500 dynamic management apps and custom dashboarding capabilities, we deliver the scale, resiliency, and automation needed to simplify the constantly evolving task of managing IT resources, services, and applications.

Source:   From:  CGinfo637    29th, May 2017 08:04 PM     51        Read More